| These are the terms and Conditions under which Aura Interiors will supply products. Where buyer’s terms are inconsistent with these, our terms shall take precedent. Title of goods passes to the purchaser upon receipt of payment in full to Aura Interiors. New Customers We require evidence of business trading before supplying any potential new customer. Proof (i.e. Vat Certificate, Business Invoices etc), will be required as well as a fully completed Trade Application Form. Orders & Delivery Our minimum order is £150 exc. VAT. No goods will be released for delivery until payment has been received. Delivery charge is additional and all standard rates apply. Aura Interiors must be informed in advance if any delivery cannot be accepted. All deliveries will be made under Aura Interiors schedule unless a date has been previously agreed between both parties. Neither Aura Interiors nor its carriers will accept claims for damages if the goods have been signed for ‘unexamined’. Drivers are unaccompanied and in the case of larger pieces of Furniture, will require assistance with unloading. Drivers cannot leave vehicles unattended and should not be expected to take items to upstairs storerooms. Alternatively orders can be collected from our warehouse. Part Delivery: Aura Interiors reserves the right to make part delivery of orders. Out of stock products will be treated as back orders. Back orders will be delivered as soon as the goods are in stock. We reserve the right to cancel any orders. Cancelled Orders: Where goods have been specially ordered for a buyer, no cancellations are acceptable after 14 days of the order. Goods must be paid for in full . Payment We do not operate a credit facility, so therefore all goods must be paid for either on collection or on delivery. All new accounts are required to pay by either pro-forma, cash, debit/credit card or bankers draft (unless a prior arrangement has been agreed. Bounced cheques will incur a £10 charge and all future transactions will be conductedon a cash payment basis. All goods remain the property of Aura Interiors Ltd until paid for in full. Damages / Returns etc We regret that items cannot be exchanged. Please ensure that what you select is correct. Any damages and discrepancies must be notified by letter or fax within 48 hours of receipt of goods. We require photographic evidence. All cartons should be examined on delivery. All goods must be returned in the original packaging. Damaged items will be refunded via credit notes, which expire 6 months of the date of issue. All goods purchased through the Aura Interiors cash & carry, must be checked by the customer before departing. Complaints will not be considered by Aura at any time after cutting or commencement of any other process on the delivered goods and liability whatsoever is accepted by Aura in respect of same. We reserve the right to have the fabric independently tested before agreeing to replacing faulty goods or authorising the re-cover of furniture. Complaints concerning minor trade or technically unavoidable variation in quality, colour, width, weight or finishing cannot be entertained and the company will have no liability in respect of same. ‘E and OE’ (Errors and Omissions Excepted) |